ONYX Hair + Extensions

11205 JASPER AVENUE. LOCATED INSIDE "THE CHAIR"

ONYX Hair + extensions

Edmonton luxury hairstylist + extension technician

policies and procedures

Colour Service Guarantee

We proudly offer a 7-day guarantee on all color services.

If you are not completely satisfied with the result, please contact us within 7 days of your original appointment. We’ll be happy to offer a complimentary adjustment to ensure your color meets expectations.

Please note:

No refunds will be issued for colour services.
The complimentary fix must be scheduled with the original stylist whenever possible.
This guarantee does not cover a change of mind or major color changes after the original service.
Please note: we do not guarantee the results of colour corrections from box dye, as these are unpredictable and take session work to achieve the end goal.

We appreciate your trust and are committed to helping you love your hair.

Product Cost Policy

At Onyx Hair + Extensions, we use SalonScale to accurately measure the cost of the professional products used during your service. This system promotes transparency, fairness, and consistency for both our clients and stylists.

A product charge based on actual usage will be added as a surcharge to your final bill. This ensures you’re never overcharged and allows us to continue using the high-quality products you deserve.

Hair Extensions Policy

Due to the nature of hair extensions and for hygiene and quality control reasons, we do not offer refunds or accept returns on any hair that has been opened, worn, colored, cut, styled, or otherwise used.

Please ensure you are fully satisfied with your selection before installation. We are happy to answer any questions or provide guidance prior to purchase to ensure the best choice for your needs.

Thank you for your understanding and support of this policy.

Anti-Trafficking and Client Identification Policy

At Onyx Hair + Extensions, the safety and well-being of our clients and community are our highest priorities. In support of national and local efforts to prevent human trafficking and to maintain a secure and professional environment, we have implemented the following identification policy:

Client Information Requirement

All clients—new and returning—must provide the following information when booking or receiving services at the salon:

Full Legal Name
Valid Phone Number
Email Address

This information is collected to ensure transparency, protect our staff and clients, and support law enforcement efforts when necessary. All client data is stored securely and will never be sold or shared without consent, except as required by law.

We appreciate your understanding and cooperation as we work together to create a safe and welcoming environment for everyone.

Booking, Deposits and Late Arrivals/Cancellations

At Onyx Hair + Extensions, we require a deposit for all hair extension services equal to the cost of hair. This ensures that your hair is ordered and ready for your installation appointment, and assures our stylist that you are serious about your investment.

All bookings are done through our booking app on Square, and require your information to proceed. We also require 24 hours notice for cancellations and reschedules. Any no shows will be charged a rebooking fee of $100. Your time is valuable and we take great pride in maintaining a mutually respectful relationship with our clients. If you are running more than 15 minutes late, please contact us directly to advise. It may be necessary to reschedule your appointment at no cost to you, to ensure the timeliness of other clients' appointments.

If your stylist is sick, or has come into contact with a communicable illness, we reserve the right to reschedule your appointment without penalty. Our priority will always be to ensure the best possible care of our clients and coworkers.